Privacy & Cookie Policy

Last updated: July 2025

At Operational Nomad, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you use our website https://www.operationalnomad.com.

1. Who We Are

Operational Nomad is a specialist security and intelligence company based in the UK. This website is operated by Operational Nomad Ltd. For the purposes of UK data protection laws, we are the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data when you use our website:

• Contact Information: When you complete a form or contact us directly, we may collect your name, email address, phone number, and other details you provide.

• Technical Information: Including your IP address, browser type, operating system, device type, referral source, pages visited, and time spent on our site (collected via Google Analytics).

• Usage Data: How you interact with the site, including mouse movements, clicks, scrolling, and other behavioural metrics.

• Security Data: Google reCAPTCHA is used to protect our forms from spam and abuse. This tool may collect information about your device and behaviour as part of its security checks.

3. How We Use Your Data

We process your data for the following purposes:

• To respond to enquiries and provide customer support.

• To improve our website’s functionality and performance.

• To protect our website from spam, abuse, and malicious traffic.

• To analyse visitor behaviour and improve our marketing efforts.

• If you use a live chat feature (future implementation), we may use it to offer real-time support and track conversations for service improvement.

We will never sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following:

• Consent: When you accept cookies or choose to contact us.

• Legitimate Interests: To maintain the security and performance of our site, and to respond to your enquiries.

• Legal Obligation: Where we are required to retain data by law.

5. Data Sharing and Third Parties

We use third-party services that may collect or process your data:

• Google Analytics (Google LLC): For website analytics.

• Google reCAPTCHA (Google LLC): For security and anti-spam protection.

• Live Chat Provider (TBC): If implemented, your data may be processed by the provider of any chat software used on the site.

All third parties are required to handle your data securely and in compliance with relevant laws.

6. Cookies

Cookies are small text files stored on your device to help the website function and gather usage data.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security (e.g., reCAPTCHA).

• Performance Cookies: To track usage and improve our services (e.g., Google Analytics).

• Functionality Cookies: May be used in future for chat support or other enhancements.

Managing Cookies

You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. However, this may impact website functionality.

For more information on cookies, visit www.allaboutcookies.org.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict certain types of processing.

• Withdraw your consent at any time, where applicable.

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact us at [email protected].

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have any questions about this Privacy & Cookie Policy, please contact:

Operational Nomad Ltd
Email: [email protected]
Website: https://www.operationalnomad.com